An intensive 3 part module covering broad areas of management theory and practice building practical skills for immediate use.
| Managing People (2 days) |
| Leadership |
| The art of delegation |
| How to 'let go' |
| Drawing the 'bigger picture' |
| Overcoming limiting beliefs |
| Decision making in corporate firms |
| Understanding individual backgrounds vs company culture |
| Embracing and Changing cultures |
| Coaching, Mentoring and Appraisals |
| Ongoing performance evaluation - made easy |
| Empathy & Sympathy |
| How to empower staff |
| Using body language and understanding status |
| Turning 'moaners' into evangelists |
| Meeting Strategies |
| Dismantling the 'meeting' culture |
| Your availability |
| The positive agenda |
| Communication |
| How to make the biggest problem in UK organisations a corporate advantage |
| Targets vs. Capabilities |
| New ideas to motivate and enthuse staff |
|
| Managing Work (2 days) |
| When work comes in, exactly what happens? |
| How can we improve our systems? |
| What are the time factors? |
| How do we prioritise? |
| Understanding demand |
| What demands are placed upon us and our staff? |
| Work that goes upward |
| Nightmare budgeting becomes a dream |
| Reports - who reads them? |
| Challenging requests |
|
| Managing Clients (2 days) |
| Understanding our purpose |
| Examining systems to ensure our customers derive maximum benefit |
| Learn about how leading brands have changed their agenda |
| The Business Conversation |
| How to differentiate our behavior for maximum gain |
| Managing client expectations, anticipation and reporting |
| Unique Selling Points and Value Added Propositions |
| Rate Integrity & Delivering Cost |
Over this 6 day course managers are challenged to look at their current systems and try new approaches. Through role plays and stimulating exercises managers try different scenarios and study perceptions. The module concentrates on theories and then puts them into practice. The skills and knowledge learnt or rediscovered will improve any manager's effectiveness and serve to increase productivity, profitability and staff motivation.
Sign up for FREE Sales Tips